Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All items are inspected for faults or damage prior to shipping and are very well wrapped to protect them from breakage. We cannot be held responsible for damage caused by Australia Post handlers and if your items are fragile please consider requesting damage insurance on shipping.
To be eligible for a return, your item must be unused and in the same condition that you received it in and must also be in the original packaging. We do not accept returns for goods that have been damaged by Australia Post and this would need to be taken up with them. In some certain cases we may offer a small partial refund as goodwill.
To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items or items purchased using a promotional discount code cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 108 Casuarina Drive North, Bray Park QLD 4500
To return your product, you should mail your product to: 108 Casuarina Drive North, Bray Park QLD 4500
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.